What Are Call Routing Systems?

What Are Call Routing Systems?

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If you are an entrepreneur that once started his or her own business but are now looking around the marketplace for call routing systems, it is likely a sign that your business has made it. Even if you are still considered a “small business” by the federal government definitions, you might have dozens of employees, up to a hundred, and handling all the phone calls between them, from them, and to them means you need the technology and infrastructure to route calls where they need to go quickly and easily.

How To Find the Right Call Routing System For Your Business

Finding the right call routing systems is critical for businesses where employees work on commission or have sales quotas to hit each month. This is especially true when the inbound calls are potential clients looking to possibly spend money. The use of holding extensions, which are also called automatic call distribution queues or ACD, means that you can have more than one caller on hold at a time, and they are queued up to be connected to the employee who next becomes available. When all employees are given equal chances of catching calls, there is no intra-office drama or politics about anyone getting lucky or being favored by the system.

These systems are also widely popular for lead generation where affiliates, or lead generation companies, use the systems to route calls or emails that they generate from people online looking for products or services. These leads are created or captured through the use of websites and SEO, banner ads, pay per click ads on all networks, Craigslist and Backpage, videos on Vimeo, YouTube and other video sites and various other measures online as well as offline. They drive traffic to a landing page or 800 number and that's how the leads are created. Some companies that do this are Boberdoo, LeadsLiason, LeadAssign and GetCake.

In the cases of call centers that are providing pure customer service, such as handling insurance claims, running a scheduling agency, or doing tech support, having the right call routing system in place means that customers are given a minimal wait time before talking to the individual that they need to speak with to handle their concerns and situation.

Businesses can also save money with call routing systems. In the analog communication age, every employee with a phone might have to be given their own phone line. Even in a switchboard type situation, there would only be so many lines in and out, and sometimes they would wind up all busy. Call routing technology and the Internet now mean that VoIP, or voice over Internet protocol, can substitute for physical lines.

While maintaining a few physical lines is a common choice for emergency and security purposes, VoIP lines are far cheaper to operate, and so a business can have as many distinct lines as it needs. The call clarity on these lines is also often superior to that of a conventional or traditional landline's acoustics and sound.

By | 2017-03-01T00:26:46+00:00 September 14th, 2016|0 Comments

About the Author:

Jarrett Holmes is the founder of Social Media Titans. He has been helping clients with their Internet Marketing, SEO, video marketing, Wordpress websites and branding for 8 years. He loves affiliate marketing, coaching, training and mentoring others to success. Jarrett is launching multiple products in 2014 including Kindle books and video training courses to help others increase their online marketing skills. Connect with him on Google+ today!

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